anandpower
 
 
 
 
 
     
  Support
We provide a comprehensive range of support services for the secure and efficient management of electrical infrastructures. Technical strength, reliable project management, timely response and local presence-backed by extensive experience and high-quality products-ensure tailor-made solutions for our customer. A choice of following customizable support plans are available for our valued customers depending upon the applications and usage needs.
  1. Site Preparation and Analysis
  2. Power Supply Connection
  3. Supply, Erection, Installation, Commissioning and Supervision
  4. Preventive Maintenance Visits
  5. Site Documentation
  6. Repairing
  7. Annual Maintenance Contract (AMC) & 24x7 Service Support
   
 
We have been authorized and trained by our partners to sell, service & support the entire range of their products all over India. Our trained engineers and service professionals visits to the customer site on all working days from 0930 to 1800 hours as per the standard plan. We have a strong commitment to provide best in-class service and support to meet each of our customer needs and to reduce the down time. Our Service Team consists of well experienced and extremely qualified Service Engineers in all products range available.

“ANAND” Service Levels

Our Customer Service department is committed to provide fast response and engineer’s reaches the customer site within the agreed response time of 1-2 hours in Metro locations and resolves the breakdown event within 2-3 hours in Metro locations during and after warranty periods.
 
  1. Site Preparation and Analysis  
  Our trained engineers and technicians provide a range of services from site analysis to system maintenance. Our various installations all over the country and wide customer base are a testimonial to the level of our services focused to customer satisfaction. BACK  

  2. Power Supply Connection  
 
We as a complete electrical power solution provider, power supply connection from State Electricity Board can be provided in accordance with customer requests and applicable regulations. We are a certified Class-A Electrical Contractor.
After testing and commissioning of installation, we undertake the responsibility to arrange for inspection and formal approval of Safety Certificate of the installation by the Electrical Inspector of Government or Local Body. BACK
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  3. Supply, Erection, Installation, Commissioning and Supervision  
 
With extensive project management capabilities, in-depth technical expertise, and stringent standards in quality control, our engineers can supervise and manage every critical phase, from erection and installation through final commissioning.
All elements of equipment supply, transport logistics, erection and cabling come together during the installation phase, which involves close liaison among many different sub-contractors. With both internal and external resources, we can effectively plan, supervise and manage every aspect of the erection/installation process, ensuring not only timely equipment delivery to the site, but also a completed installation on schedule and on budget.
The continuous involvement of our engineers during the commissioning phase-including product setting, testing and measurement, and, finally, trial runs-ensures all performance commitments. “Anand” professionals are dedicated to the complete integration of the company’s electrical installation and ensure the best possible results. BACK
 

  4. Preventive Maintenance Visits  
  We provide proactive preventive maintenance visits to your facility as per manufacturer specified and site conditions at a pre-agreed periods. Service Engineer will perform a visual and electronic inspection of the installed systems to ensure that the system is performing to all technical and environmental specifications viz. checking the electrical parameters at input and output, verify the loads, battery health, environment and usage conditions as per the quality checklist and document the identified anomalies for user or our actions as the case may be. In addition to these inspections, Service Engineer will ensure that the system is operating within all safety parameters. BACK  

  5. Site Documentation  
 
Site documentation is the key to the health and upkeep of a live power set-up. A small problem in an unorganized grounding/bonding, battery, distribution can play havoc with your entire facility or real time business applications. With various choices of support programs including remote monitoring, this worry is over as soon as you allow us to take over your facility.
We do following standard site documentation of your site with the following:
  • Cable Routes and layouts of the site
  • MCB/Socket numbering and identification
  • Details of Distribution of Circuits in different zones/panels
  • Dos and Don’ts
  • User Quick Reference Chart
  • Escalation Charts
  • Understanding Alerts & Alarms
  • Call logging and self diagnostics procedures BACK
 

  6. Repairing  
 
We provide the highest possible skill levels in problem analysis, diagnosis, and repair. This proven expertise, combined with efficient process management and stringent quality assurance, ensures that non-availability time of customer equipment is always reduced to the minimum. Two repair options are available depending on the type of repair required and the type and size of equipment involved:
In-shop Repair: For small and easily transportable products, a faulty product is carried to the service centre, which immediately acknowledges the receipt and makes an initial diagnosis. After thorough testing, a detailed repair proposal is sent to the customer and, upon agreement, the product is repaired and rigorously tested. A brief report detailing both the fault and the repair accompanies the returned item.
On-site Repair: For heavy equipment that is difficult to transport, or because of infrastructure considerations, on-site repair may be the optimum choice. Our service professionals can repair faulty equipment on customer premises and can perform all necessary testing on site, significantly reducing the lead-time between equipment failure and full availability. BACK
 

  7. Annual Maintenance Contract (AMC) & 24x7 Service Support  
 
We also provide Annual Maintenance Contract (AMC) for all the solutions and products available through us. AMC are performed by factory trained service personnel’s.
We have a Central Service Mobile No. only for 24x7 service support contracts. A customer can log or inform us about his service complaints at this number after normal working hours (1730hours). Besides, we also provide telephone support services. With this infrastructure and abilities we are prepared to support the Enterprise Customer Nationally as we believe that customer satisfaction is the backbone of our organization, and this helps to improve our efficiency and effectiveness to serve you better and an effort to sustain our valued long-term relationship. BACK
 
 
anandpower  
A-99, Sector-58, Noida-201307, Uttar Pradesh, India.
Ph : 0120-2580170 - 71, 2490969, 2490968, FAX :- 0120-2581345
Mail Us: info@anandpower.com
Copyright 2012. Anand Power Limited. All Rights Reserved